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May  7, 2009
Unlock Opportunities for Your Retail Stores in Today's Market
Speakers for this event:
  • Charles Wetzel, President and Chief Operating Officer, Buxton Learn More
  • Bill Stinneford, Sr. Vice President, CustomerID Division, Buxton   Learn More
  • Make Customers the Center of Your Organization's Strategy

    Business strategies are evolving to accommodate the changing business climate. Placing an emphasis on understanding your customers will guide you through today’s marketplace and place you in a better position for the future. During this hour-long webcast, gain an understanding of:

    • Implementing strategies to efficiently and effectively increase performance of existing locations
    • Developing a customer-centric site selection strategy to open home run locations
    • Optimizing merchandise mix for each location based on customers around specific stores
    • Reaching your most valuable customers for retention, reactivating existing customers and marketing to customers who are most likely to buy from you

    Customer insight is a best practice for running a business today. How well do you know your customers?

    THIS PROGRAM IS INTENDED FOR:

    Any retail organization looking to use customer analytics to increase store performance:

    • CEOs
    • CFOs, VPs, Directors of Finance
    • VPs, Directors of Marketing, Merchandising, Real Estate
    • VPs, Directors of Business Strategy, Business Development
    ABOUT OUR SPEAKERS:

    Charles Wetzel, President and Chief Operating Officer, Buxton 

    Charles is the president and chief operating officer of Buxton, the industry leader in customer analytics, advising more than 1,900 clients in the retail, municipal and healthcare fields on how to identify and market to their core base. Charles’ expertise in financial and process analyses and strategic planning has enabled Buxton to align its resources and competencies with business goals and meet the needs of its rapidly growing customer base. Charles has also been a leader in developing Buxton’s entry into healthcare, working closely in the company’s partnership with Florida Hospital and fostering relationships with numerous other healthcare facilities such as urgent care organizations.

    Prior to joining Buxton, Charles managed merger, business transformation and strategic advisory services at Cap Gemini Ernst & Young Consulting for key players in the communications/media industry such as AOL, Time Warner, Associated Press, Sprint, Verizon and Southwestern Bell. Charles holds a bachelor of business administration degree from Southern Methodist University.

    Bill Stinneford, Sr. Vice President, CustomerID Division, Buxton 

    As senior vice president of Buxton’s CustomerID division, Bill ensures that clients receive quality solutions and service. Bill uses his well-honed professional communication skills to generate new business and maintain relationships with existing clients. Bill’s clients include Phonak, Sally Beauty Supply, HEB and Central Market. He keeps up-to-date in retail development through active membership in the International Council of Shopping Centers (ICSC).

    Prior to joining Buxton, Bill worked for ESPN as an on-air host. He also gained additional business experience by working as a financial analyst for a lending company. Bill’s community service includes active membership in the Rotary Club of Fort Worth and volunteer work with Junior Achievement. Bill graduated from Texas A&M University with a bachelor’s degree in English and a minor in business administration.

    ABOUT OUR SPONSORING PARTNER:

    Buxton was founded in 1994 on a unique premise - to assist enterprises in building success by accurately identifying their customers. With more than 500 years of executive-level retail experience, Buxton is more qualified than any company in the nation to help you answer the question, "Who is my customer?"

    Customer knowledge creates revenues, facilitates growth, generates profits and increases shareholder value. To achieve this level of knowledge, the actual customer household must be the foundation for all research efforts.
    In today's competitive environment, where customer knowledge is the ultimate key to success, you can no longer afford to make decisions on the basis of generalized demographic data. The future of any customer-oriented enterprise will be determined by understanding the psychographic lifestyle of the customer.

    The industry leader in market planning and marketing services Buxton assists more than 1,900 clients in the retail and restaurant industries in defining customer-centric business strategies.

    For more information visit http://www.buxtonco.com/

    Click below to view testimonials:

    ABOUT OUR MEDIA PARTNER:

    Supply Chain & Logistics Association Canada (SCL) is a non-profit organization of business professionals interested in improving their logistics and supply chain management skills through a comprehensive program of education, research and networking opportunities.
     
    Since 1967 SCL has served companies wishing to gain strengthened awareness of government activity affecting their supply chain operations.

    http://www.sclcanada.org/

    Integrated Solutions For Retailers magazine helps retail executives make informed decisions about technology and operations solutions for all of their sales channels. The magazine provides insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the retail enterprise.

    http://www.ismretail.com/

    For information about the recorded archive for this event contact Xtalks at (416) 977-6555 ext 371, or email register@xtalks.com

     
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