January 23, 2009 - Register here for the On Demand Archive
Speakers for this Event:
- Michael Turcsanyi, Vice President of Account Services, Tenzing
- Rob Kent, Partner Account Manager, Software & Services Partner Channel, Microsoft Canada
- A.J. Mueller, CEO, ONE-EIGHTY CORP.
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As service providers look to the Internet as the medium for delivering mission critical services a number of important considerations need to be investigated.
The delivery of services over the Internet has significant business implications for both software developers and end-users.
Because of the radical change in the creation and delivery of software services providers need to modify their licensing and fees and will have to render monthly usage-based billing.
Because of the change from on-premise to hosted delivery of applications providers will need to shoulder moreresponsibility for the performance and availability of their applications.
In effect, they will need to transition from the sale of products to the delivery of services. Their quality assurance processes must reflect these differences and they will have to include meaningful service level agreements (SLAs) that guarantee uninterrupted usage and quality of service. Furthermore they may need to build support infrastructures to serve the always connected on-demand world. Important insights can be gleaned by observing how services are being utilized by end users.
This Webinar will focus on building, deploying and maintaining mission critical business services over the Internet. We will investigate the following topics:
Tenzing, a managed IT service provider, will be presenting in conjunction with Microsoft and a customer to explore to the potential of Internet delivery of mission critical business services.
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